| Q: | Is your company licensed? | Q: | Do you operate a fixed fare policy? | Q: | Are your prices per car or per person? | ||
| Q: | How early do I need to book my car? | ||||||
| Q: | How do I make a online booking? | ||||||
| Q: | Can I make a booking on the phone? | ||||||
| Q: | I have completed a booking form will you confirm the booking? | ||||||
| Q: | Can I make a booking if the party consists of more than six passengers? | ||||||
| Q: | Will you meet us at any time of day? | ||||||
| Q: | Where do I meet the driver? | ||||||
| Q: | |||||||
| Q: | |||||||
| Q: | Do I have to pay any additional costs for waiting? | ||||||
| Q: | What would happen if I were unable to complete airport formalities within free wating time? | ||||||
| Q: | Can you guarantee your driver to be at the airport on time? | ||||||
| Q: | Can I pay by Credit Card? | ||||||
| Q: | Do I need to pay in advance? | ||||||
| Q: | Will my credit card number be secure? | ||||||
| Q: | Can I smoke in the car? | ||||||
| Q: | Do we need to tip your driver? | ||||||
| Q: | Can I cancel my booking? | ||||||
| Q: | If I have paid by credit card and cancel my booking and can I get a refund? | ||||||
| Q: | How much luggage can I carry? | ||||||
| Q: | How do I query or cancel a booking? | ||||||
| Q: | What do you mean by desired time of pickup? | ||||||
| Q: | Is your company licensed? | ||||||
| A: | Yes, we are a fully licensed company and are required to abide by the regulations set by the Medway Council licensing authority. If you require any further information, please contact Medway Council (Civic Centre, Strood, Rochester, Kent ME2 4AU. Tel +44(0)1634 306000). [Top...] | ||||||
| Q: | Do you operate a fixed price policy? | ||||||
| A: | Majority (98%) of our customers do not pay more than the quoted price, in that sense yes we operate a fixed price policy. We allow you the client to choose, when you want to be met. If you are a business customer and time is of essence, request to be met 10 - 15 minutes after landing, or on landing, in any case you have 45 minutes of free waiting, ample time to clear airport formalities. If you are a leisure customer and require advise on the time required to clear airport formalities please read the information on meeting the driver. This page contains valuable information relating to your transfer whether you are a leisure or business customer. If you follow the advise given you will not incur any additional charges. If for any reason your luggage is delayed, there is a problem with immigration or a security alert please contact us. We will try our very best to keep the additional charge to a minimum. Please remember only 2% of our customers pay additional charges. For information on waiting charges please see our terms and conditions.[Top...] | ||||||
| Q: | Are your prices per car or per person? | ||||||
| A: | Our prices are per car please see Vehicle capacity for further details.The price you see is the price you pay. No card transaction fees are applicable. [Top...] | ||||||
| Q: | How early do I need to book my car? | ||||||
| A: | The earlier the better. However, 48 hours would be recommended. If you are making a last minute booking it is best to phone, most times we will be in the office long after closing time. If you make a online reservation there is no guarantee that you will get a vehicle unless you receive a confirmation. [Top...] | ||||||
| Q: | How do I make a on line booking? | ||||||
| A: |
• |
The destinations are categorised Airport and Seaport/cruise terminal, town, area or place name and london zones. Once you select the required catergories, the destinations available are shown. Pricing for London is based on five zones while other areas are priced on mileage. | |||||
| • | If you have a London address, find your zone by going to the zone table. | ||||||
| • | Once you have found the relevant zone, choose your journey by using the drop down list. | ||||||
| • | If you are traveling to an address outside of London, check for your destination on the drop down list; If not, use the special quotation form to request a price for your journey. This will produce prices for different types of vehicles. | ||||||
| • | If you have used the drop down lists to select your journey you will be taken to a page with a list of prices for various vehicle types, if you wish to book this journey follow the corresponding link. | ||||||
| • | This action will take you to a page will take you to the relevant booking form. | ||||||
| • | Please complete the booking form in full and submit it; you will then be given the chance to check your details and finish the booking. Once you have finished the booking, you should receive a automated response stating that your booking has been received ect. If you do not receive this response we have not received the details of your booking. | ||||||
| • | Once you finish the booking you will be taken to a acknowledgement web page, if you chose to pay by card in advance please click on the on line payment button and make your payment. The card transaction and the collection of card data is completed across a secure server and this service is provided by RBS Worldpay. RBS Worldpay is PCI DSS (Payment card data Industry data security satandard) compliant. The PCI DSS is a set of comprehensive requirements for enhancing payment account data security. | ||||||
| • | If you wish to book a return
journey please click on the link provided or repeat this procedure. |
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| [Top...] | |||||||
| Q: | Can I make a booking on the phone? | ||||||
| A: | Yes you can make a booking on the phone our telephone number is +44(0)1634 309660, most times we will be in the office long after closing time. This is often the best method if you are making a last minute booking. Please check our office opening hours. Alternatively you could e-mail us. If you make a online or e-mail reservation there is no guarantee that you will get a vehicle unless you receive a confirmation. [Top...] | ||||||
| Q: | Can I make a booking if the party consists of more than eight passengers? | ||||||
| A: | We can provide you a service with a combination
of vehicles, please use the special quotation form and ensure that you
include the number of passengers in your party and full details of your
journey. [Top...] |
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| Q: | Will you meet us at any time of day? | ||||||
| A: | Yes we are able to provide a 24hour service. We will meet you at any time of day there will be no extra charge for unsocial hours. The only time we levy a extra charge is for the christmas period.. [Top...] | ||||||
| Q: | How do I meet the driver? | ||||||
| A: | Your driver will meet you in the arrivals area near the airport information desk. He or she will be holding a board with the British Airport Cars logo and our web page impression. Your name and flight details will be hand written on this board. Wherever possible we will supply you with the name and mobile/cell phone number of your driver. The airport information desk is sign posted. The easiest way of finding the desk is to ask someone. You will find many drivers with greeting boards standing in various parts of the arrivals area your driver will be standing near the airport information desk. Please also see our new meeting your driver page. Thanks [Top...] | ||||||
| Q: | What will happen if we do not meet the driver? | ||||||
| A: | If you are unable to locate our driver please ring +44(0)7879 491007. The duty manager will be in possesion of this phone and will contact the driver allocated to your booking.If you arrive during office hours please ring the office number +44(0)1634 309660. You will find airport information very helpful in such circumstances. . [Top...] | ||||||
| Q: | What if the flight is delayed or early? | ||||||
| A: | We will check the flight status on the day and the driver will arrive at the airport 30 minutes after the flight lands. if you have made other arrangements the driver will arrive according to those arrangements. [Top...] | ||||||
| Q: | I have completed a booking form will you confirm the booking? | ||||||
| A: | Yes we will confirm your booking within 24 hours of receipt. If you do not receive this confirmation please contact us as we may not have received your booking. Unfortunately we have had this problem before. We will also send you a driver confirmation notification 2 days prior to your arrival. This will contain the name and mobile/cell phone number of the driver. [Top...] | ||||||
| Q: | Do I have to pay any additional costs for waiting? | ||||||
| A: | The driver will arrive at the airport ½ hour after your flight arrives or as arranged and will wait for 45 minutes. If you are delayed and you require the driver to wait, please contact us as soon as possible so we can instruct the driver to wait for a further 1 hour, which will cost £15. If we do not hear from you, the driver will leave the airport. Please note - if you have any reason to believe that you will clear airport formalities within 30 minutes of landing, please advise us so we can arrange for the driver to arrive at the airport as soon as your flight lands. The first 45 minutes of waiting is included in the price (see next question). [Top...] | ||||||
| Q: | What would happen if I were unable to complete airport formalities within the free waiting time? | ||||||
| A: | The majority of customers clear formalities within the free waiting time. Our driver will leave the airport if you do not contact us. Unfortunately in such circumstances we have no option but to charge the full fare for the journey. In some circumstances we may charge a reduced amount based on costs incurred.[Top...] | ||||||
| Q: | Can you guarantee that your driver will be at the airport on time? | ||||||
| A: | Though our drivers will make every effort to arrive on time,at times it is difficult to predict traffic and other situations outside of our control. We will make every effort to contact you via the public address system at the airport if we are delayed. These instances are very rare 99% of the time we are able to meet your as you exit arrivals. In these circumstances we make every effort to arrange transport through another company and where we are unable arrange alternative service, we will refund any advance payment.[Top...] | ||||||
| Q: | Can I pay by credit card? | ||||||
| A: | You may pay by card in advance. There are no card transaction fees payable. . [Top...] | ||||||
| Q: | Do I need to pay in advance? | ||||||
| A: | No you do not need to pay in advance. You may pay by card or cash on arrival. If you wish to pay by card on arrival you will need supply the card details by contacting us by phone. [Top...] | ||||||
| Q: | Will my credit card number be secure? | ||||||
| A: | Yes, the credit card transaction will be processed by RBS WORLDPAY. The card transaction and the collection of card data is completed across a secure server and this service is provided by RBS Worldpay. RBS Worldpay is PCI DSS (Payment card data Industry data security satandard) compliant. The PCI DSS is a set of comprehensive requirements for enhancing payment account data security. href="[Top...] | ||||||
| Q: | Can I smoke in the car? | ||||||
| A: | Smoking in licensed private hire vehicle is against the law, there are heavy penaltys if anyone including theis found smoking in one of our vehicles. [Top...] | ||||||
| Q: | Do we need to tip your driver? | ||||||
| A: | Tipping is not essential, but in the UK, a tip is offered as a sign of appreciation for good service. Most of tip in the region of 10%. [Top...] | ||||||
| Q: | Can I cancel my booking? | ||||||
| A: | Yes, you can cancel or postpone a booking. Please see Terms and Conditions.. [Top...] | ||||||
| Q: | If I have paid by credit card and cancel my booking and can I get a refund? | ||||||
| A: | Yes, you can get a refund less the cost of the credit card transaction fee. Please see Terms and Conditions.. [Top...] | ||||||
| Q: | How much luggage can I carry? | ||||||
| A: | It is essential that you book a vehicle
capable of carrying your luggage for an efficient transfer from the port.
Please see the luggage chart
to determine the type of vehicle you require. Please note that if you
do arrive with too much luggage for the vehicle you have booked, we will
try our best to get you and your luggage to your destination, but this
will often cost extra. [Top...] |
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| Q: | How do I query or cancel a booking? | ||||||
| A: | Click on Contact and use the relevant e-mail link.
OR For Booking queries. For Cancellations. Please ensure that you quote your reference number . [Top...] |
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| Q: | What is “desired time of pickup”? | ||||||
| A: | This is to facilitate flexible pickup arrangements, whenever required. If you are a departing customer we can suggest a time of pick up. The anticipated Journey Times.are listed in the table. Please note that these are estimates and journey times may vary dependant on incidents, weather and other unforseeable reasons. If you are unsure please leave it blank and we would suggest a pick up time. If you are a arriving customer give us the flight details and we will check the flight status. You are welcome to make any arrangement suitable to you. [Top...] |
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